Coronavirus Update | Business as Usual at H&H

With a heritage of over 140 years, the H&H Group has seen some tough times and the current situation with the Coronavirus is no exception.  However, with a strong and diverse group of companies, H&H intend to be here for the long term and is taking personal responsibility to continue to support our clients and help protect their livelihoods through these difficult times.

We are keeping up to date with government and NHS guidance around COVID-19 and will continue to provide a first class business service, with minimal disruption, and have put robust systems and precautionary measures in place to ensure we operate our businesses as usual.  

These measures include:

  • Only those intending to conduct business are to come to any of our premises or marts and when there refrain from any unnecessary socialising
  • When entering H&H premises, visitors will be routinely asked to observe the strict hand hygiene procedure, not shake hands and keep a sensible distance between themselves and our staff
  • All premises will be thoroughly cleaned with particular attention to surfaces and door handles several times a day
  • Our staff will not meet with visitors or their clients if the client has:
    • Experienced any Coronavirus symptoms
    • Come into contact with a positive COVID-19 case
    • Visited a high risk area abroad during the previous 14 days
  • Where possible H&H is postponing non-essential meetings and moving all necessary meetings to telephone and/or online video calls
  • Staff members are being encouraged to work from their home office wherever possible
  • H&H management have instructed staff to self-isolate for 14 days if either they or a close family member displays COVID-19 symptoms

Whilst we are taking every possible precaution to ensure the safety of our customers and staff, we remind all our customers to observe the current guidance, take full responsibility for their actions and remain considerate and responsible at all times.

We will continue to monitor this fast-changing situation and will notify you of any further changes in our procedures, as and when they occur. 

In the meantime, if you have any questions please do get in touch with your local H&H business office or mart.

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What Our Customers Say

  • We found Andrew and Kathy to be extremely professional. They guided us through the whole process seamlessly. Cannot recommend H&H highly enough. Thank you.

    Rhona King

    28th February 2019

  • Friendly and professional service at all times. Great service. Tracey is fabulous.

    Saiorse Cosgrove

    10th September 2019

  • Excellent service from valuation through to completion. Very friendly staff and extremely professional. Thank you very much Andrew and Kathy in the Penrith office for your help. Can’t praise them enough.

    J Carver

    13th September 2019

  • Personal, professional and friendly, the team at H&H in Penrith truly give you five star treatment. They help you through all the issues which always arise when buying a property and give you peace of mind that everything is being dealt with. We would definitely recommend this great team and would use again in the future.

    Carol Edmondson

    15th September 2019

  • Thomas, Shirley & Alan, we would like to show you our appreciation for everything you did in the preparation and sale of the (now successful) sale of the farm. Thank you.

    The Hill Family

    1st November 2019

  • Over the past few months, I’ve been dealing with Jenna to sort out some issues with a tenant that left and to find a new tenant for my property. You’ve been the managing agent for my flat since 2005 and the service that Jenna has given me recently has been nothing short of superb. She has promptly answered questions, given me reassurance and generally been a godsend over a fairly stressful time. You have a tremendous asset in Jenna.

    J Rowe

    25th February 2020

  • From my first dealings with the valuer who came out to look at my property and telephone dealings with the staff in the office, I have had nothing but excellent service and I would like to thank them all for that. My biggest thanks must go to Gillian, who has helped me all the way from start to finish, she has gone beyond my expectations and helped me in every way possible, her enthusiasm and humour along with her professional service has made my experience of selling my property a very pleasant experience and for that I am very grateful.

    J Hill

    21st August 2019

  • Nothing but praise for the service offered by Andrew and Kathy at H&H King, Penrith. They really put themselves out, not only to ensure that we sold our house but also to find us a house that suited our requirements in the right area. We have no doubts that they are worthy of a 5* rating. N&T

    Neil McGeown

    1st October 2019

  • Thank you so much [Mike] for all your help with the Mid-Tier Application. I couldn't have possibly done it myself and it was such a relief to be able to hand it over to you.

    L. McArthur

    22nd August 2018

  • We are very pleased with the way you dealt with the Scroggs Wood programme. There seemed to be a number of difficulties, but you overcame all these problems and got the timber extracted in good time, and sold it well - we were delighted with the cheques we received. So we wish to thank you warmly for all your efforts, your expertise and your thoroughly professional approach.

    H. Summerson

    31st January 2020